Privacy Policy

This Privacy Policy explains how TollPass Swiss collects, uses, and protects your personal information when you use our online platform to purchase Swiss motorway vignettes. We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Swiss data protection laws.

1. Data Controller

The data controller responsible for the processing of your personal data is:
TollPass Swiss
Rue des Alpes 25
1003 Lausanne
Switzerland

2. Information We Collect

We collect personal information that you provide directly to us when you use our service. This may include:

Identity and Contact Data: Such as your name, address, email address (if voluntarily provided in communications), and potentially vehicle details necessary for the vignette purchase.

Payment Data: Information required to process your payment, such as credit card details. Please note that payment processing is typically handled by secure third-party payment gateways, and we do not store full payment card numbers on our servers.

Transaction Data: Details about the vignettes you purchase and the transactions you conduct on our site.

Communication Data: If you contact our customer support, we may collect information related to your query and our responses.

We also automatically collect certain information when you visit and use our site:

Technical Data: Includes IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this service.

Usage Data: Information about how you use our site and service, such as the pages you visit, the time and date of your visit, and other statistics.

3. How We Use Your Information

We use the information we collect for various purposes, primarily to provide and improve our service:

To process your vignette orders and transactions.
To provide you with the services and information you request.
To manage your account and our service.
To provide customer support and respond to your inquiries.
To improve our site and services and develop new features.
To ensure the security and integrity of our service.
To comply with legal obligations and enforce our terms and conditions.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Performance of a Contract: Processing is necessary for the performance of the contract for the sale of the motorway vignette between you and TollPass Swiss.
Legal Obligation: Processing may be necessary for compliance with legal obligations to which we are subject, such as tax and accounting requirements.
Legitimate Interests: We may process your data for our legitimate interests, such as improving our services, preventing fraud, ensuring network and information security, provided that these interests are not overridden by your data protection rights.

5. Data Sharing and Disclosure

We may share your personal information with third parties in the following circumstances:

Service Providers: We may share data with trusted third-party service providers who perform functions on our behalf, such as payment processing, website hosting, data analysis, and customer support. These third parties are contractually bound to protect your data and use it only for the purposes for which it was disclosed.
Legal Requirements: We may disclose your information if required to do so by law, in response to a legal process, or to protect the rights, property, or safety of TollPass Swiss, our users, or the public.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

We do not sell or rent your personal data to third parties for their marketing purposes.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period varies depending on the type of data and the purpose of processing. For example, transaction data is retained for tax and accounting purposes for the period required by law.

7. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure.

8. Your Data Protection Rights

Under GDPR and applicable data protection laws, you have certain rights regarding your personal data:

Right of Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure (Right to be Forgotten): You have the right to request that we delete your personal data under certain circumstances.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.
Right to Object to Processing: You have the right to object to the processing of your personal data under certain circumstances.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data infringes applicable data protection laws.

To exercise any of these rights, please contact us using the contact details provided in this policy. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

9. Cookies and Similar Technologies

Our site may use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device. We use cookies to operate our site, remember your preferences, understand how you use our service, and improve your user experience. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this service may become inaccessible or not function properly.

10. Links to Other Sites

Our site may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to remove that information from our servers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any updates.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:
TollPass Swiss
Rue des Alpes 25
1003 Lausanne
Switzerland